CALLMAX is a multi-site Call Center and Business Process Outsourcing (BPO). Our main office is located in Santiago, Dominican Republic where we have 800 seats. We also operate another site in Santo Domingo with 300 seats.
Our flexibility has established us not as a service provider but rather as your partner.
Our organization is focused on service delivery, with a firm commitment to cost avoidance and expanded or improved customer services.
CALLMAX is operating uninterruptedly since 2006.
Our multi-site capability give us access to a broader pool of talent and guaranteed redundancy ensuing your business continuity.
WE GET THE JOB DONE!!
Because the cost of labor in Santiago is the lowest of the region; secondly, the agent job in DR is sought after as a long-term employment opportunity, so attrition and replacement costs are minimized.
This combination of long-term employees at significantly less cost provides you more consistent service and substantial cost savings compared to other call centers.
Our reps complete a rigorous hiring process to qualify for a job that places them firmly in the middle class in a long-term career position. They are predominantly college educated and multi-lingual in English, Spanish and French. CALLMAX is located between (and within walking distance of) the two most important universities in the region.
We normally hire and train our agents to your specifications and assign them exclusively to your customers. Minimal turnover rate combined with very low replacement costs quickly translates into more consistent customer service and lower cost for your customer service operation.
Where we are:
The Dominican Republic is located in the Caribbean region – between the Caribbean Sea and the North Atlantic Ocean. It occupies the eastern two-thirds of the island of Hispaniola, boerdering Haiti on the west. The island, due to its strategic geographic position allows an easy access to the markets of the United States.
The country has a population of over 9 million, and has witnessed significant growth in its economy over recent years. It is a middle-income developing country, primarily dependent on trade and services (especially tourism).
Why the Dominican Republic
The Dominican Republic has a vibrant and growing economy. With an excellent telecommunication infrastructure, a highly developed industrial free trade zone network, a stable economy and a tradition of democratic governments for over the last 3 decades.
The country is geographically gifted. It's convenience to all markets is desirably located in the center of the Caribbean Sea, it is close to the United States and serves as a strategic connection between Central, South and North America, and Europe.
This country's advantages are great and many:
Excellent training programs to enhance labor skills and increase productivity
Strategic geographic location; easy accessibility
Attractive fiscal and financial incentives
Risk free commercial zones operating environment
Developed banking and insurance system
Superb telecommunications infrastructure
Low operating costs
Trained labor pool
Political and macroeconomic stability