About us
Founded in 2006, Callmax is a multi-site Contact Center and Business Process Outsourcing (BPO), located in Santiago,Dominican Republic where we have 800 seats, we also operate another site in Santo Domingo with 300 seats. Our flexibility has established us not as a service provider but rather as your partner. Our organization is focused on service delivery, with a firm commitment to cost avoidance and expanded or improved customer services. Our multi-site capability give us access to a broader pool of talent and guaranteed redundancy ensuing your business continuity.
Our mission
Our organization is focused on the delivery of customer service, technical support and sales, with a firm commitment to our business partners, to reduce operating costs while maintaining a high level of satisfaction andefficiency for all Components of the business chain.
Our values
- Proactivity
- Sensitivity
- Loyalty
- Honesty
- Responsibility
WE GET THE JOB DONE!!
Why the Dominican Republic
The Dominican Republic has a vibrant and growing economy. With an excellent telecommunication infrastructure, a highly developed industrial free trade zone network, a stable economy and a tradition of democratic governments for over the last 3 decades.
The country is geographically gifted. It's convenience to all markets is desirably located in the center of the Caribbean Sea, it is close to the United States and serves as a strategic connection between Central, South and North America, and Europe.
This country's advantages are great and many:
A.
Excellent training programs to enhance labor skills and increase productivity
B.
Strategic geographic location; easy accessibility
C.
Attractive fiscal and financial incentives
D.
Risk free commercial zones operating environment
E.
Developed banking and insurance system
F.
Superb telecommunications infrastructure
G.
Low operating costs
H.
Trained labor pool
I.
Political and macroeconomic stability