Because the cost of labor in Santiago is the lowest of the region; secondly, the agent job in DR is sought after as a long-term employment opportunity, so attrition and replacement costs are minimized.

This combination of long-term employees at significantly less cost provides you more consistent service and substantial cost savings compared to other call centers.

Our reps complete a rigorous hiring process to qualify for a job that places them firmly in the middle class in a long-term career position. They are predominantly college educated and multi-lingual in English, Spanish and French. CALLMAX is located between (and within walking distance of) the two most important universities in the region.

We normally hire and train our agents to your specifications and assign them exclusively to your customers. Minimal turnover rate combined with very low replacement costs quickly translates into more consistent customer service and lower cost for your customer service operation.