José Ramos

Counts with over 15 years of experience in the call center industry. Experienced in team development and management, coaching and WFM. Started his career as an agent and has worked his way up to his current position which makes him knowledgeable in all of the aspects of call center operations.

A very analytical, results driven person with a proven track record throughout his trajectory in the industry. Jose is extremely customer service oriented and great at creating relationships with both internal and external clients.

As a Client Services Officer Jose is responsible for cultivating solid relationships with our clients by providing exceptional customer service by interacting through phone calls, emails or face to face meetings. Maintains an accurate record of all existing and potential clients and creating positive onboarding experience for all new clients.