Customer Service – We make sure your customers are properly assisted by being provided with accurate information and effective resolutions. This can include guidance when placing an order, instructions on how to navigate your website, tracking information and clarifying any doubts regarding your service procedures and standards.  All this in a polite, friendly, and professional style.

Technical Support and Help Desk Services – Our representatives are highly trained to follow our clients step-by-step walk through and troubleshooting processes to satisfy your customers’ needs in the technical support field. Our computer savvy and technology driven team is always glad to bring the most effective solutions to the table in a timely manner.

Retention – The ability to keep your customers’ business is our business, but it is very time demanding. That is why at Callmax we assure your customers will stay with you given that our retention team is highly qualified to bring value to your product or service, showing the benefits of doing business with you and making them aware that they have made the best choice by selecting you as their provider.

Answering Service – We handle your call flow by canalizing it to the proper queue or extension number by properly dispositioning every call. Our representatives can also schedule a call back if necessary to make sure your customers are being followed up as they need to.

Billing – The billing process needs qualified and detail-oriented staff to provide your end users with the most accurate answers to their inquiries. For this, Callmax counts with the best team showing proficiency and expertise in the billing field making sure every single penny is on its place and the information is clearly provided to your customer.

Appointment Setting – At Callmax we highly value both yours and your customer’s time. For this reason, we are very precise when scheduling an appointment and we ensure that this is adequately documented and entered in your system. At the same time, we make sure that the customer is properly updated and followed up so there is zero error margin on either end of the appointment setting.

All these inbound lines of business that we offer are provided at the highest quality in the market, given that Callmax relies on a solid Quality Assurance staff that continuously audits the interactions between customer and agent to provide ongoing feedback and coaching always striving for excellence. Trainers are certified by our clients to assure top preparation for our trainees which are supported by the best team leads and supervisors on the production floors all the time.